Hotelcheck+
the new look at the familiar
The clever twist for your economic booster. No one knows your hotel better than you. Hotelcheck+ guides you through all areas of your hotel using a scientific and field-tested guide. You will be a guest in your own company and experience the customer journey from A to Z.
Hotelcheck+ offers concentrated consulting expertise for self-application – without any external consulting.
This allows you to detect blind spots and improve ratings.
The magic is in the details. (Fontane)
It’s that simple.
Hotelcheck+ lets you experience the customer journey first-hand. You will be shown around your hotel. Step by step. You are a guest in your own home and do things that are not your own, but those of your guests. This will give you a fresh look at your offer. You will experience and feel the “needs” of the guests. This process will give you wonderful new ideas to improve the guest experience.
The Hotelcheck+ is a process. You can go through it in one go or do a section every month. At your own pace. You can also involve department heads or employees.
What’s the point?
In 3 words: A BETTER GUEST EXPERIENCE. A hotel stay is highly intimate. You use care products, toilet paper and bed linen selected by other people. Plus vacations are an infinitely valuable time of year: you finally have time for your loved ones, you usually spend a lot of money on them and the hotel is a variable that you can control. This hotel experience has to be right, otherwise the vacation is over. You are certainly feeling the high guest expectations in your body right now. That’s why you should put your hotel through its paces. Take a look for yourself, don’t let it out of your hands. It is your success!
Sincerely,
Barbara Guger
Excerpt Hotelcheck+
Take a quick look at the Hotelcheck+.
New perspective
Host:inside slip into the role of the guest and experience their own hotel up close. Due to the new focus, you know exactly, what needs to be changed.
Clear view
After carrying out the Hotelcheck+ you will have a strengths–and–weaknesses–Analysis. You know what optimizations you can make in the hotel vornehmen können.
Improved ratings
Guest perspective allows you to improve the guest stay and rise in ranking on review platforms.
Optimal infrastructure
It is difficult to find suitable employees and at the same time meet the demands of the guests. Therefore, controlling variables must be perfected.
I hear & I forget.
I see & I remember. I do & I understand.
Confucius
Dr. Barbara Guger
May I introduce myself? Barbara is my name, traveling is my passion, hotels my passion, tourism science and consulting my vocations.
With 20 years of professional experience, numerous hotel visits, hotelier talks and a dissertation on the topic of guest perception in hotels, I have come to the conclusion to pass on my knowledge in the form of a practical tool to my companions in the hotel industry.
Three stories from my life gave me the idea:
My orchid collection – for me a dream of a sea of flowers in my former attic apartment. That’s how I saw it. But after the visit of a friend, who without further ado shared with me her view of the ugly root system of orchids, I too could no longer look away from this wild growth. She was right! It was not pretty. And I had to admit: Seen daily and yet never noticed.
Give feedback – I am often asked about this by hotel customers, it is part of my job. It can turn out well or badly. For me, this is often a delicate situation: On one hand, I want the best for my hotel clients, but on the other hand, I’m typically sitting across from someone whose heart and soul are invested in the hotel. My conclusion: Personal insight is often more helpful than external feedback.
Embracing the New – for years, I’ve been doing something each week that I’ve never done before. It could be something small, like changing the side of the bed, or a significant journey. In this way, I sharpen my clear view of the familiar and remain open to the unknown.
With Hotelcheck+, I aim to provide you with a simple tool, allowing you to independently see your familiar environment through your guests’ eyes. This way, you can easily tweak sometimes minor aspects that create a significant impact.
To learn more about me and my calling, visit under feingestalten.at.
If the whole is ever
to gladden thee,
that whole in the
smallest thing
thou must see. (Goehte)
Who is Hotelcheck+ for?
With Hotelcheck+, hotel managers, department heads, guesthouse or holiday home operators, superhosts or other accommodation providers can identify blind spots and see their familiar surroundings through the eyes of their guests.
Satisfied guests and positive feedback on booking and rating platforms: no matter what type of accommodation, size or categorization – these goals unite all hosts. The Hotelcheck+ supports you and guides you step by step through all areas of your hotel.
Which areas are covered?
The Hotelcheck+ is oriented to the customer journey. You can test the following areas of your hotel: website, social media, rating platforms, directions, reception, corridors, rooms, public areas and restaurants.
Excerpt Hotelcheck+
Take a quick look at the Hotelcheck+.
Frequently Asked Questions
I am interested in the Hotelcheck+
Hotelcheck+
Hotelcheck+
Who in the hotel / accommodation should perform the Hotelcheck+?
As a hotelier, host or department manager, it is best to complete the Hotelcheck+ on your own. This is the only way to identify opportunities or derive improvement measures from your own experience.
If you need help, for example with social media or the website, involve the person responsible for this area.
What are the concrete advantages for me or my hotel with the questionnaire?
- improved ranking on rating and booking platforms through improved guest perception
- economic booster: create big impact with small changes
- a clear view from the guest’s perspective on old familiar things
- detailed strengths and weaknesses analysis for the elaboration of new opportunities and measures
- concentrated consulting competence from 20 years of hotel consulting for self-application: with simple and independent handling, you decide at your own pace how long and intensively you want to carry out the Hotelcheck+
- controllable variables: so that you can decide for yourself which adjusting screw you want to turn
Is Hotelcheck+ also suitable for small businesses?
Yes, Hotelcheck+ works regardless of the size of the establishment. Some areas will not affect your business e.g. Bar / Restaurant, these areas can be easily skipped.
Does Hotelcheck+ also apply to hotel chains or multiple hotels?
Basically, a license is valid for a hotel. If you are interested in hotel chains or as a representative:in of several hotels for the Hotelcheck+, please contact me directly.
Hotelcheck+
Hotelcheck+
How and in what form do I receive the Hotelcheck+?
-
Depending on whether you prefer to use a digital device or paper and clipboard to complete Hotelcheck+, you can choose between digital PDF or printed brochure in the
online store
decide.
How comprehensive is the Hotelcheck+?
The Hotelcheck+ contains 90 pages of concentrated knowledge from my 20 years of professional experience.
How long does it take to complete the Hotelcheck+?
You can do the Hotelcheck+ at your pace. However, I strongly recommend that you stay overnight at your own establishment.
How much does Hotelcheck+ cost?
You have the choice:
The Hotelcheck+ for download costs 249,- Euro and the Hotelcheck+ as print & as download 299,- Euro.
Is the Hotelcheck+ a checklist
No, the Hotelcheck+ is not a checklist. It is a guide to experiencing your own business from the guest’s perspective.
I use the Hotelcheck+
Hotelcheck+
Hotelcheck+
Do I have to sleep in every room?
No, of course not. Of course you can try every room ;). If your time allows, I recommend testing each category.
What do I need to perform the Hotelcheck+?
Depending on whether you have opted for the digital or printed Hotelcheck+, you can complete the questionnaire either with a mobile device (e.g. tablet) or with a ballpoint pen and clipboard.
In addition, you will need a smartphone (or camera) and white socks and a tape measure. Ideally you will stay at the hotel and bring your partner with you and come with 2 toilet bags.
Does the questionnaire have to be done in order?
No, you decide in which order you want to perform the Hotelcheck+.
May I pass on Hotelcheck+ to hotelier friends?
No, any transfer or reproduction to third parties is not allowed.
I have questions about Hotelcheck+ - who do I contact?
Please feel free to use the contact form on hotelcheckplus.com or contact me personally at
barbara@hotelcheckplus.com
or by phone at +43 / 676 / 510 39 35.
I have completed the Hotelcheck+
Hotelcheck+
Hotelcheck+
Will I receive support after the Hotelcheck+?
I will be happy to assist you with the results of Hotelcheck+.Please feel free to contact me.
I have done the Hotelcheck+ - what happens now?
Congratulations! After the Hotelcheck+, you should have a meaningful strengths and weaknesses analysis in front of you, in addition to a new look at the old.
This means you know your hotel’s strengths, weaknesses, opportunities and threats. Now it is time to derive measures and implement a strategy.
If you need help with this,
please feel free to contact
me with pleasure.
Newsletter
Stay tuned!
Dr. Barbara Guger
Kendlerstrasse 6/9
1140 Vienna
Phone
+43 676 510 39 35
b.guger@feingestalten.at
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